Everything,explained.

A working library of what people ask us most — from how rosemary oil actually stimulates growth, to shipping timelines, to whether Sublimizhair is safe on keratin-treated hair. Search, browse, or WhatsApp the house on 800 44674.

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Section 01 · 4

The Brand

Who we are, where we make, and what we stand for.

01Who is The Ghori and where are you based?

The Ghori is a Dubai-founded hair and scalp house operated by Ghori Trading LLC. We design formulas in the UAE and manufacture each one in the country most respected for that specific craft — serums in Belgium, shampoo and conditioner in South Korea, cold-pressed oils in India, and precision tools with specialist toolmakers.

02Are Ghori products cruelty-free and vegan?

Every Ghori product is 100% cruelty-free — no animal testing at any stage, by us or by any manufacturing partner. The vast majority of our range is also vegan; the ingredient list on each product page shows the full breakdown.

03Are your formulas sulphate, paraben and silicone free?

Yes. Our shampoos are sulphate-free (SLS/SLES-free), and the full range is free of parabens, phthalates, mineral oil and added silicones. We use gentle coco-glucoside based cleansers and cosmetic-grade botanical oils.

04Are Ghori products halal?

Our ingredients are plant-derived or synthetic-vegan and contain no alcohol as an active. Formal halal certification is in progress with UAE authorities; contact us for the current status on any specific SKU.

Section 02 · 6

Rosemary, Mint & Biotin Oil

The scalp-stimulating hair growth oil.

01Does rosemary oil really help hair growth?

Rosemary oil is one of the better-studied botanicals for hair. A 2015 randomised trial found it comparable to 2% minoxidil after six months for some users, though individual results vary. Our formula pairs rosemary with peppermint and biotin for a balanced scalp treatment.

02How often should I use the Rosemary & Biotin Oil?

Two to four times per week is a good starting point. Warm a few drops between your palms, massage into a dry or damp scalp for a few minutes, and leave in for at least 30 minutes — or overnight — before washing out.

03Can I leave rosemary oil in overnight?

Yes, many people leave it in overnight. Apply to the scalp rather than the lengths, and wash it out in the morning.

04Is rosemary oil safe during pregnancy?

Concentrated rosemary essential oil is generally not recommended during pregnancy. Our formulation is diluted in a base of botanical carrier oils, but we still advise checking with your doctor before use during pregnancy or breastfeeding.

05Will it make my hair oily?

When used correctly, it should absorb without leaving hair greasy. Apply to the scalp only, use a few drops, and wash out within 24 hours.

06How long until I see results?

Hair grows slowly, so give any scalp treatment several weeks of consistent use. Results vary by person and depend on the cause of hair concerns. We focus on healthy scalp routines, not guaranteed timelines.

Section 03 · 5

Castor Oil & Moringa Oil

Cold-pressed botanicals for density and shine.

01What's the difference between your castor oil and cheaper ones?

Ours is cold-pressed (not solvent-extracted or hexane-processed), single-origin from India, and packaged in amber glass to protect the ricinoleic acid content. Cheap castor oils are often heat-refined, which destroys the fatty acid profile that actually thickens hair, brows and lashes.

02Can I use castor oil on eyebrows and eyelashes?

Absolutely — it is one of the best natural options for both. Dip a clean spoolie in the oil and apply nightly to clean brows and lash lines. Expect visibly denser brows in 6–8 weeks. Avoid getting oil directly into the eye.

03How do I use Moringa Frizz Control Oil?

Warm 2–3 drops between your palms and smooth through damp mid-lengths and ends after washing, or use on dry hair as a finishing sheen. Moringa is naturally lightweight, so it controls frizz without weighing hair down — safe for fine and coloured hair.

04Can I mix castor, moringa and rosemary oils?

Yes, and it's a powerful combination. A common Ghori ritual: castor + rosemary on the scalp overnight for growth, moringa on lengths and ends the next morning for shine. See the Rituals page for full stacks.

05Does castor oil clog pores or the scalp?

Castor oil is thick, so a little goes a long way. On the scalp, dilute 50/50 with our rosemary oil or a light carrier for easier washout. Always shampoo twice on wash day to fully remove it.

Section 04 · 4

Sublimizhair Shampoo & Conditioner

The gentle Korean-made repair system.

01Is Sublimizhair shampoo safe for coloured or keratin-treated hair?

Yes — it was engineered specifically for chemically treated hair. It's sulphate-free, colour-safe, and gentle enough for keratin, botox and bond-repair services. It will not strip colour or strip out treatments.

02How often should I wash with Sublimizhair?

2–3 times a week for most hair types. Oily scalps can go daily; dry or curly hair may prefer twice a week. Follow every wash with the matching conditioner on mid-lengths and ends.

03Do I need both the shampoo and conditioner?

The system is designed to work together — the shampoo cleanses and lifts the cuticle, the conditioner seals it back down and delivers hydrolysed proteins. Using both gives visibly softer, shinier hair in one wash.

04Can men use it?

Yes. Sublimizhair is unisex and works especially well for men experiencing thinning, product buildup, or dryness from hard water.

Section 05 · 3

Sublimizhair & Galvanizhair Serums

The Belgium-made leave-in treatments.

01What's the difference between the two serums?

Sublimizhair serum focuses on structural repair — hydrolysed proteins and ceramides that rebuild damaged bonds. Galvanizhair is a scalp-focused density serum with growth peptides and caffeine. Use Sublimizhair on lengths, Galvanizhair on the scalp.

02Can I use both serums together?

Yes — that's the intended full ritual. Galvanizhair on the scalp (AM or PM), Sublimizhair on damp mid-lengths and ends after every wash. Both are leave-in; no rinsing required.

03Are they safe for daily use?

Yes. Both are water-light, non-greasy and designed for daily leave-in application. Use 2–3 drops of each — more is not better.

Section 06 · 4

Derma Roller

Precision microneedling for the scalp.

01What needle size does the Ghori derma roller have?

Check the needle length printed on your product packaging before use. Ask a qualified clinician whether that length is suitable for your scalp; needle count alone does not establish safety.

02How do I use a derma roller for hair growth?

Follow the supplied instructions and seek professional advice about suitability and frequency. Use only on healthy, clean skin and clean the tool before and after use. Do not apply essential oils, fragranced serums or medicines to freshly needled skin without professional aftercare advice.

03Does derma rolling hurt?

You'll feel a light tingling — not pain. If it hurts, you're pressing too hard. Let the weight of the roller do the work.

04How often should I replace it?

Every 3–4 months with normal use, or immediately if a needle bends. Titanium is more durable than stainless steel but not infinite.

Section 07 · 5

Ingredients & Safety

Actives, allergens and skin compatibility.

01Do you disclose full ingredient lists?

Yes — every product page lists the complete INCI ingredient list, key actives with percentages where relevant, and any allergens. No hidden fragrance blends, no proprietary blend loopholes.

02Are your products safe for sensitive skin and scalps?

Our formulas are fragrance-light and dermatologist-reviewed. If you have a known allergy, always check the INCI list. For anyone patch-testing, apply behind the ear and wait 24 hours before full use.

03Do your products contain essential oils?

Some do — rosemary, peppermint and lavender feature in the oil range at safe cosmetic dilutions. If you're sensitive to essential oils, the Sublimizhair range and Moringa oil are the gentler picks.

04Are Ghori products safe for children?

The oils and Sublimizhair shampoo/conditioner are safe for children over 5. The derma roller and serums with active peptides are for adults only.

05Are they safe during pregnancy or breastfeeding?

Sublimizhair shampoo, conditioner and moringa oil are generally considered safe. We recommend avoiding concentrated rosemary and peppermint oils during pregnancy and always consulting your doctor before adding any new product.

Section 08 · 5

Results & Hair Concerns

What to expect for shedding, thinning and damage.

01I'm shedding a lot — where do I start?

Begin with the Rosemary & Biotin oil 3× weekly and Galvanizhair serum daily on the scalp. Add the derma roller once a week after 2 weeks. Expect noticeably less shedding in the shower within 4–6 weeks.

02My hair is chemically damaged — which products?

The full Sublimizhair system: shampoo, conditioner and leave-in serum. Add moringa oil on ends. Avoid the derma roller until scalp is healthy. Visible softness and manageability in 2–3 washes; structural repair over 8–12 weeks.

03I have thinning edges — will your oils help?

Yes. Castor oil on edges nightly, rosemary oil on the crown/part 3× weekly, and Galvanizhair on the whole scalp daily is the strongest home stack. Give it 12 weeks minimum.

04Do your products help with dandruff?

The rosemary and peppermint oils have natural antimicrobial and cooling properties that soothe an itchy scalp. For persistent dandruff, alternate wash days with a medicated shampoo until the flare resolves, then maintain with Sublimizhair.

05Will Ghori products help my beard grow?

Yes. Rosemary oil and castor oil work identically on beard follicles as scalp follicles. Apply nightly, massage in, and leave to absorb.

Section 09 · 6

Orders & Shipping

Delivery times, tracking and free-shipping thresholds.

01Do you ship internationally?

Yes — we ship worldwide from Dubai to over 60 countries. Options and rates are calculated at checkout based on weight and destination.

02Is shipping free?

Free standard shipping is offered on qualifying orders. International rates are calculated at checkout based on destination and weight.

03How long does delivery take?

UAE: 1–3 business days standard, next business day for express. GCC (Saudi, Bahrain, Kuwait, Oman, Qatar): 3–5 business days. Europe & UK: 5–8 business days. North America: 5–10 business days. Rest of world: 7–14 business days.

04Can I pay cash on delivery?

Yes, COD is available across the UAE and GCC. Select 'Cash on Delivery' at checkout. A small handling fee may apply on smaller orders.

05Can I track my order?

Yes — you'll get a tracking link by email as soon as your order ships, and you can also track live from your account page.

06Do you handle customs and duties for international orders?

For most destinations we ship DAP (Delivered At Place) — duties and local taxes, if applicable, are payable on delivery. We show an estimate at checkout where possible.

Section 10 · 3

Returns & exchanges

Our return policy and the fine print.

01What is your return policy?

Unopened products can be returned within 7 days of delivery for a full refund or exchange. Items must be in original condition with packaging intact.

02How do I start a return?

Email [email protected] or WhatsApp +971 800 44674 with your order number. We'll guide you through the next steps.

03When will I receive my refund?

Refunds land back on the original payment method within 5–10 business days after we approve the return. COD refunds are issued via bank transfer.

Section 11 · 3

Rituals & Combining Products

How to build a routine that compounds.

01In what order should I apply everything?

General flow: 1) Derma roller (once weekly, dry scalp). 2) Galvanizhair or Rosemary oil into the scalp. 3) Wash with Sublimizhair shampoo. 4) Sublimizhair conditioner. 5) Sublimizhair leave-in serum on damp lengths. 6) Moringa oil on dry ends for finish.

02Can I use Ghori products with minoxidil or finasteride?

Yes — they layer well. Apply your prescription first, let it fully dry (20+ minutes), then apply Ghori serums or oils.

03Do I need to buy the full kit or can I start with one product?

Start with the one product for your primary concern. See how your hair responds, then add. The kits exist because our customers kept building the same stacks — but there is no obligation.

Section 12 · 2

Wholesale & Press

Retail, salon and press enquiries.

01Do you work with salons, pharmacies or retailers?

We do — Ghori is stocked by retailers across the region and on major marketplaces. For wholesale enquiries, write to [email protected] with 'Wholesale' in the subject line.

02Press and collaborations?

We'd love to hear from you — [email protected].

Still curious?

Speak to the house.

Formulators, product specialists and the Dubai concierge are one message away. Most WhatsApp queries are answered in under 15 minutes during opening hours.